Reference

How We Protect Your Account Data

We collect only the account details needed to run your profile, confirm bKash, Nagad and Rocket transactions, and keep your mobile session secure — nothing more, nothing sold to outside parties.

Account data, never resoldbKash, Nagad, Rocket checksYour access & correction rightsSession security monitoring
C 666 How We Protect Your Account Data
TALK TO ACCOUNT CARE

Get Help With Your Privacy Questions

Questions about what we hold on your account, or how a bKash, Nagad or Rocket transaction shows up in your history, go straight to our support desk rather than a general inbox. We keep the request simple: tell us which detail you're asking about, confirm your registered mobile number, and we match it to your account before making any change. This keeps privacy requests tied to the right profile and stops anyone else from asking on your behalf. Most account and data questions are handled through live chat first, with email as the paper trail for anything that needs confirmation.

Live Chat Support Open live chat from your account dashboard to ask about stored details, payment records tied to bKash, Nagad or Rocket, or how to update your profile — a support agent verifies your account first.
Email Requests Send data-access or correction requests by email from the address on your account; we reply with the steps to confirm your identity before sharing or changing any personal details.
In-App Account Help From the mobile app or mobile site, open the help section under your account settings to check what device and session data we currently hold against your profile.
DATA HANDLING PRACTICES

How We Secure Your Details

Trust on a privacy page comes down to specifics, not promises, so here's what actually happens behind your account. We separate the data used to run your wallet and login from the data used only for support tickets, and we don't merge them into a single marketing profile. Session cookies keep you logged in between visits; they don't track you across other sites we don't operate. Below is a short breakdown of how each part works, from device checks to how long records stay on file.

Account & Payment Data We keep identity, contact and transaction details tied to your bKash, Nagad or Rocket activity separate from browsing data, and only staff handling payments or support can view it.
Cookies & Session Data Cookies keep your login active and remember basic display settings on the mobile site; we don't use them to build advertising profiles or share them with outside ad networks.
Account Security Checks Login attempts and device changes are checked against your usual pattern, and unusual activity can trigger a fresh verification step before your session continues.
Data Retention & Changes We hold transaction and account records only as long as needed for support or verification purposes, and you can request a correction or removal through account support at any time.

Common Questions About Your Data

Privacy questions on a mobile-first platform tend to repeat: what we store, how bKash, Nagad or Rocket confirmations tie back to your profile, and how to get a detail corrected. The answers below cover what we hear most often, from cookie behaviour on the mobile site to how long transaction records stay on file after you close an account. If your question isn't covered here, account support can look into the specific detail on your profile directly.

We collect basic identity and contact details, plus device and session data, so we can verify logins and match bKash, Nagad or Rocket transactions to your account correctly.

We don't sell account details to outside marketers; data is shared only with payment providers and verification partners needed to process bKash, Nagad or Rocket transactions and keep your account secure.

We retain transaction and account records for as long as reasonably needed to resolve disputes or meet payment-verification steps, then remove details that are no longer required for support purposes.

Yes — contact account support through live chat or email, confirm your registered mobile number, and we'll check the request and update or remove the details on file where possible.

No, session cookies on our mobile site keep you logged in and remember display settings; they aren't used to track your activity on other platforms we don't operate.

Access and data handling depend on your local law and eligible regions, so some details may vary; contact account support if you need clarification for your specific situation.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.